Shipping policy

Shipping Policy
  • In case of multiple products under a single order, we shall make every effort to dispatch every product under the same order at the same time, subject to the availability of the product.
  • All orders are shipped with an invoice from Zebronics. In case you don’t receive an invoice you may submit/ raise a ticket here -> Raise a Ticket
  • Orders will be processed only from Monday to Saturday. Any order placed on a Sunday, or on any National Holiday, the shipments will be processed on the next working day.
Dispatch & Delivery
  • Prepaid orders placed before 11:00 AM will be processed and shipped on the same day
  • Orders placed after 11:00 AM will be processed on the next working day.
  • Shipping is not processed on Sundays and Public Holidays.
  • Once shipped, a notification mail along with a shipment tracking number will be sent to your registered email id.

The Products shall be delivered within 3 – 10 working days. In case of unforeseen / unexpected delay, the same shall be intimated to you.

Cancellation Policy
  • Cancellation of orders is possible only before the order is Invoiced for shipment. Once an order is Invoiced and Packed, it cannot be cancelled.
  • No cancellations can be accepted for those products that have been ordered on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
  • There shall be no cancellation of orders placed under the same day delivery category.
  • Cancellation & Shipping charges will be levied on orders cancelled after shipped & upon delivery: Order value under Rs.4999 - Rs.150, Order value between Rs.5000 to Rs.9999 - Rs.500, Order value between Rs.10000 to Rs.29999 - Rs.750, Order value Rs.30000 & above - Rs.1500
Eligible Criteria for Product returns & replacements:
  • If the product delivered is different from what was ordered or not as per the order specification or DOA (dead-on-arrival or damaged): Please contact our customer service team at → Contact Us Page promptly with your invoice information and photo / video of the product if you have received your order in a damaged condition. This should be reported within 4 hours of receipt of the products. Our customer support team shall be able to guide you with further process
  • DOA cases and product technical issues will be handled by the nearest Zebronics service center.
  • The customer needs to take or submit the DOA / faulty product to the nearest Zebronics service center.
  • If the delivered product had been tampered with or was in an unpackaged state at the time of delivery, please refuse to take the delivery of the product. Kindly raise a ticket / complaint and contact us right away → Contact Us Page.
  • A product will not be eligible for return / replacement owing to personal likes / dislikes / satisfaction / preferences / choices in a product that has no damages / defects. Any physical damage or DOA (dead-on-arrival) not notified within 4 hours of receiving the product, any electrical surge or any damage caused by the customer / user, will not be eligible for return / replacement.
  • 50% damage fees will be levied if the product is received in damaged condition or if any original accessories are missing in cases of reverse pickup to troubleshoot any issues reported.
  • Initial unboxing video will be required to support & verify the claims.
  • If any other technical issues arise from the product, kindly get in touch with our customer support team → Contact Page.
Refund Policy:
  • The refund policy is applicable only for DOA (dead-on-arrival) products.
  • Our Service Team shall check and arrange either for a new replacement, which is subject to the product availability, or a refund – in case the product is not available.
  • All products returned must be in their original condition with all original accessories, cables, remote controllers etc., and packaging intact. Failing to do so will result in cancellation of the return request.
  • Once we have acknowledged your request, the customer needs to take or submit the DOA / faulty product to the nearest Zebronics service center.
  • Upon receiving the product back, we will undergo a quality check (product must be in its original condition with all tags intact) and once approved we shall initiate your refund or exchange request. This process would take 7-10 working days.
  • If the product is found to be in working condition after quality check, the same product will be dispatched back.
  • By submitting the return request form, you agree to all the terms & conditions of Zebronics India Pvt Ltd.

Product Pricing:
  • Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
  • Prices are subject to change without advance notice.
  • Our products are liable for GST in India.