Eligible Criteria for Returns & Replacement:
Product return/replacement requests have to be placed within 7 days of receipt of product delivery. Any requests beyond 7 days of receipt of product delivery are not accepted.
A product will not be eligible for replacement owing to personal likes / dislikes / satisfaction / preferences / choices in a product that has no damages / defects. Any physical damage not notified within 4 hours of receiving the product, any electrical surge or any damage caused by the customer/user, will not be eligible for replacement.
If any other technical issues arise from the product, kindly get in touch with our customer support team -> Contact Page
- The refund policy is applicable only for DOA products meaning dead-on-arrival.
- Our Service Team shall check and arrange either for a new replacement, which is subject to the Product availability or a refund.
- All products returned must be in their original condition with all original accessories, cables, remote controllers etc., and packaging intact.
- Once we have acknowledged your request, we will raise a Reverse Pick-Up from our end.
- Our logistics partners will then collect the package from your end (typically between 24-72 working hours) and arrange to ship the package back to us.
- Upon receiving the product back, we will undergo a quality check (product must be in its original condition with all tags intact) and once approved we shall initiate your refund or exchange request. This process would take 7-10 working days.